We move money in all the ways
the world depends upon.
Other Euronet Products - Important Information
CashNet
| Escalation Level | Name | Designation | Resolution Time | Mail ID | Contact details |
|---|---|---|---|---|---|
| Level I | Dhruvendra Shah Sammer Jangam | Sr. Recon Executive | 48 Hrs | dhshah@euronetworldwide.com sjangam@euronetworldwide.com | 8657873513 8657996308 |
| Level II | Akshay Mohite | Chief Manager | 48 Hrs | amohite@euronetworldwide.com | 9920131617 |
| Level III | Jayant Kadam | Head - Reconciliation | 48 Hrs | jkadam@euronetworldwide.com | 8291205449 |
About the Bharat Connect Platform
Bharat Connect is a platform conceptualized by the Reserve Bank of India (RBI) and operated by NPCI Bharat BillPay Limited (NBBL). It connects customers, payment channels and billers through a unified ecosystem, enabling convenient, secure and interoperable bill payments.
Bharat Connect is designed with customer protection at its core, offering secure, reliable, and transparent bill payment experience. Customers can verify bill details before making a payment, receive confirmation after payment, and use a unique transaction reference number for tracking and dispute resolution. A centralized complaint management framework further supports timely resolution of transaction-related issues in accordance with applicable RBI and NBBL guidelines.
Role of Euronet
Euronet is a certified Bharat Bill Payment Operating Unit (BBPOU) and has been a key participant in the Bharat Connect ecosystem since its inception in 2017. Euronet operates as both a Customer Operating Unit (COU) and a Biller Operating Unit (BOU). It connects billers and customer-facing payment channels by onboarding them as Agent Institutions. This enables secure, interoperable bill payments through a single integration.
Through its technology infrastructure and operational capabilities, Euronet supports biller onboarding, Agent Institution onboarding, transaction processing, reconciliation, settlement and dispute management, helping partners participate efficiently in the Bharat Connect ecosystem.
Additionally, Euronet is a certified Technology Service Provider (TSP), providing the technology infrastructure and integration capabilities required for eligible participants, including COUs and BOUs, to connect seamlessly with the Bharat Connect ecosystem and offer bill payment services efficiently.
Grievance Redressal Information
| Category | Details |
|---|---|
| Grievance Email ID | csupportmr@euronetworldwide.com |
| Nodal Officer Email ID | nodalofficerbbps@euronetworldwide.com |
| Nodal Officer Official Contact Number | +91 22 61997336 |
| Working Hours | Monday to Friday, 09:00 AM to 06:00 PM |
Bharat Connect Escalation Matrix
| Escalation level | Designation | Resolution time | Contact details |
|---|---|---|---|
| Level I | Support Team | 01 to 03 working days | csupportmr@euronetworldwide.com |
| Level II | Manager | 04 to 07 working days | settlement_india@euronetworldwide.com |
| Level III | Nodal Officer | 07 to 14 working days | nodalofficerbbps@euronetworldwide.com |