Gift Smarter with Prezzy Gift Card
Check the FAQs to Guide You!
The Prezzy Card can be used to pay at all merchant establishments either POS/ECOM accepting RuPay Cards in India.
a) To activate & use Prezzy Card on physical POS terminal transactions, please follow the steps to Generate/Reset Prezzy Card PIN? (If Physical Mailer not received)
Visit www.prezzycard.co.in and log-in to Prezzy “Customer” Self-Service Portal with your registered mobile number for Prezzy Card & enter 6-digit OTP received on your registered mobile number or registered email ID.
- Please register your EMAIL ID, if not registered already from Personal Details section.
- For Generation PIN: Go to “Set/Reset Card PIN” tab > Under Reset PIN option, click on GENERATE PIN button; your system-generated 4-digit PIN will be sent on your registered email ID.
- You can also change PIN & choose 4-digit PIN of your choice from Set PIN option under Set/Reset Card PIN tab by directly entering NEW PIN + Re-Enter New PIN of your choice and click SUBMIT.
You may then save the card PIN with you and use it for every POS transaction authorization.
b) To use Prezzy Gift Card on E Commerce Websites, there is no separate activation step required.
You may enter the card details like 16-digit card number, expiry date and CVV under the “Card” payment method on the checkout page and complete the transaction using 2FA (Two-Factor Authentication) via either:
- Use 4-digit I-PIN (received in physical Pin mailer or set/reset I-PIN from Customer Portal (Card PIN and I-PIN are different), or
- a 6-digit OTP generated by the system and sent to your registered mobile number and email ID. The OTP is unique for every transaction.
Note: For all online/e-commerce merchant payments, either use I-PIN or OTP (as the 2FA i.e., second-factor authentication). Do not share your OTP or I-PIN with anyone.
PIN errors usually occur when the incorrect PIN type is used.
- Use Card PIN for POS transactions only as 2FA.
- Use IPIN for online purchases transaction only as 2FA.
For all online payments, either use IPIN or OTP (as the 2FA - second-factor authentication) may be required.
Your Prezzy Card uses two different types of static PINs for 2FA depending on the transaction type:
- Card PIN - Use for in-store POS transactions only.
- IPIN - Use for online/E-commerce transactions only.
Using the correct PIN ensures your transaction is processed successfully.
No. The Prezzy Gift Card is a single time load card with a set value. The Gift Card cannot be re-loaded as per RBI guidelines.
As per RBI regulations, you cannot use the Gift Card to withdraw cash.
- You can check the balance available on the card through Prezzy’s “Customer” Self-Service Portal accessible at www.prezzycard.co.in
- You can call Customer Helpdesk on 18002093991 to check the available balance.
- Every debit SMS alert on SMS or Email will also include details of the remaining balance available on the card.
The validity of your card is printed on the Gift Card.
The Prezzy Gift Card can be loaded with a minimum amount of INR 100 to maximum amount of INR 10,000 per card.
You can change and set the transaction limit for respective POS or ECOM channel at Prezzy’s “Customer” Self-Service Portal
You can make a request by calling our Customer Care for a replacement card. A new card will be issued if the available balance on the card is more than the charge for replacement.
If you lose your card, please contact our call Customer Helpdesk Number 1800 209 3991 immediately and report about your lost or stolen card. The Customer Support Executive should confirm to you that card is successfully blocked followed by a SMS notification, and you may accordingly also place a request for card replacement.
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You may also log-in to the “Customer” Self-Service Portal of Prezzy at www.prezzycard.co.in and change the card status from ‘active’ or ‘temporary block’ to ‘permanently block’ under “card status” section; to avoid misuse of card.
For any support you can email us at help@prezzycard.co.in or help@euronetprepaid.com and for any escalation or complaint you can email us at grievance@euronetprepaid.com
- You can call on the Toll-Free No.: 18002093991
- You can login with your registered mobile number at “Customer” Self-Service Portal at www.prezzycard.co.in to access your card information & details.
The Prezzy Prepaid Gift Card (the “Gift Card”) is operated in partnership with RuPay. It is a convenient & hassle-free gift that can be used to purchase an item of their choice. Some key features are:
- A safer & secured substitute to cash – can be transacted at any Merchant Establishment (POS) or Ecommerce website/app in India authorized with a secured 4-digit Pin (on POS) or One-time Password (OTP) (for ECOM) sent on registered mobile number.
- Allows access to Customer Support via Prezzy’s “Customer” Self-Service Portal, e-mail or call.
- Instant card activation and intimation to purchaser as well as beneficiary.
- Instant SMS alerts for all transactions.
As of now, only an entity as distributor or corporate can buy/source Prezzy Gift Cards from Euronet India Pvt. Ltd.
If you are a corporate or distributor, please reach to us at enquiry@prezzycard.co.in or enquiry@euronetprepaid.com for your requirement understanding & discussion.
No, you cannot load any prepaid wallet using this Gift Card as per RBI regulations.
As per RBI regulations, you cannot transfer funds from one Gift Card to another Gift Card or any other prepaid card instrument.
There are no charges levied by the Issuer (Euronet India Pvt. Ltd.) of Prezzy Gift Cards on the usage to purchase of items or services at any RuPay enabled merchant establishment. Issuer do not hold the responsibility if any merchant levies a surcharge on card transaction. Please refer Prezzy Card Terms and Conditions for more details.
You can see details of any previous transaction on Prezzy’s “Customer” Self-Service Portal at www.prezzycard.co.in. Please go to the “Card Transaction” tab and select the relevant date range.
As per RBI regulations, Prezzy Gift Card is a one-time load instrument with maximum limit of ₹10,000 on one card.
You can only transact up to the balance available on the Gift Card.
No, there is no daily limit on the number of purchases or transactions you can make using the Gift Card. You can only transact up to the available balance on Gift Card.
You can take the following steps to prevent unauthorized use of the Gift Card:
- Log into Prezzy’s customer service portal with your registered mobile number.
- Make a separate note of your card number and customer care number for emergency use.
- As added security, you will be asked to use both your Personal identification Number (PIN) and One Time Password (OTP) while making payments at merchant outlets.
- Do not share payment credentials (such as card details, CVV, expiry date and month, PIN or OTP) with anyone, even if the person claims to be a Prezzy Employee.
- Do not click/open any link received via SMS or e-mail claiming to be Prezzy Gift Card link.
If you suspect that your card details are compromised log into the “Customer” Self-Service Portal or call our Customer Care Number and hot list the card immediately.
You can log into the Customer Self-Service Portal and update your mobile number, provided you still have access to the mobile number originally registered (to receive the OTP).
If you no longer have access to your old registered mobile number, you can contact us via email or call our Customer Helpdesk Number to request such change (subject to cardholder verification).
Please visit www.prezzycard.co.in for the latest Prezzy Card Terms and Conditions.
Email us for business enquiries
Email us for customer support
Give us a call for
Business enquiries: 022-3939-7000
Customer support: 180-0209-3991
Pay us a visit at
Euronet Services India Private Limited i-Think Techno Campus, Thane.
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