FAQ's
Most Important & Frequent Queries
The Prezzy Card can be used to pay at all merchant establishments either POS/ECOM accepting RuPay Cards in India.
a) To activate & use Prezzy Card on physical POS terminal transactions, please follow the steps to Generate/Reset Prezzy Card PIN? (If Physical Mailer not received)
Visit www.prezzycard.co.in and log-in to Prezzy “Customer” Self-Service Portal with your registered mobile number for Prezzy Card & enter 6-digit OTP received on your registered mobile number or registered email ID.
- Please register your EMAIL ID, if not registered already from Personal Details section.
- For Generation PIN: Go to “Set/Reset Card PIN” tab > Under Reset PIN option, click on GENERATE PIN button; your system-generated 4-digit PIN will be sent on your registered email ID.
- You can also change PIN & choose 4-digit PIN of your choice from Set PIN option under Set/Reset Card PIN tab by directly entering NEW PIN + Re-Enter New PIN of your choice and click SUBMIT.
You may then save the card PIN with you and use it for every POS transaction authorization.
b) To use Prezzy Gift Card on E Commerce Websites, there is no separate activation step required.
You may enter the card details on the “CARD” payment method on checkouts pages and complete transaction using a 6-digit OTP generated by system and sent to you on your registered mobile number & Email ID. This 6-digit OTP is unique for every transaction, DO NOT SHARE OTP with anyone.
PIN errors usually occur when the incorrect PIN type is used.
- Use Card PIN for POS transactions only as 2FA.
- Use IPIN for online purchases transaction only as 2FA.
For all online payments, either use IPIN or OTP (as the 2FA - second-factor authentication) may be required.
Your Prezzy Card uses two different types of static PINs for 2FA depending on the transaction type:
- Card PIN – Use for in-store POS transactions only.
- IPIN – Use for online/E-commerce transactions only.
Using the correct PIN ensures your transaction is processed successfully.
No. The Prezzy Gift Card is a single time load card with a set value. The Gift Card cannot be re-loaded as per RBI guidelines.
As per RBI regulations, you cannot use the Gift Card to withdraw cash.
- You can check the balance available on the card through Prezzy’s “Customer” Self-Service Portal accessible at www.prezzycard.co.in
- You can call Customer Helpdesk on 18002093991 to check the available balance.
- Every debit SMS alert on SMS or Email will also include details of the remaining balance available on the card.
The validity of your card is printed on the Gift Card.
The Prezzy Gift Card can be loaded with a minimum amount of INR.100 to maximum amount of INR.10,000 per card.
You can change & set the transaction limit for respective POS or ECOM channel at Prezzy’s “Customer” Self-Service Portal
You can make a request by calling our Customer Care for a replacement card. A new card will be issued if the available balance on the card is more than the charge for replacement.
If you lose your card, please contact our call Customer Helpdesk Number 1800 209 3991 immediately and report about your lost or stolen card. The Customer Support Executive should confirm to you that card is successfully blocked followed by a SMS notification, and you may accordingly also place a request for card replacement.
Or
You may also log-in to the “Customer” Self-Service Portal of Prezzy at www.prezzycard.co.in and change the card status from ‘active’ or ‘temporary block’ to ‘permanently block’ under “card status” section; to avoid misuse of card.
For any support you can email us at help@prezzycard.co.in or help@euronetprepaid.com; and for any escalation or complaint you can email us at grievance@euronetprepaid.com
- You can call on the Toll-Free No.: 18002093991
- You can login with your registered mobile number at “Customer” Self-Service Portal at www.prezzycard.co.in to access your card information & details.
General Queries
The Prezzy Prepaid Gift Card (the “Gift Card”) is operated in partnership with RuPay. It is a convenient & hassle-free gift that can be used to purchase an item of their choice. Some key features are:
- A safer & secured substitute to cash – can be transacted at any Merchant Establishment (POS) or Ecommerce website/app in India authorized with a secured 4-digit Pin (on POS) or One-time Password (OTP) (for ECOM) sent on registered mobile number.
- Allows access to Customer Support via Prezzy’s “Customer” Self-Service Portal, e-mail or call.
- Instant card activation and intimation to purchaser as well as beneficiary.
- Instant SMS alerts for all transactions.
As of now, only an entity as distributor or corporate can buy/source Prezzy Gift Cards from Euronet India Pvt. Ltd.
If you are a corporate or distributor, please reach to us at enquiry@prezzycard.co.in or enquiry@euronetprepaid.com for your requirement understanding & discussion.
No, you cannot load any prepaid wallet using this Gift Card as per RBI regulations.
As per RBI regulations, you cannot transfer funds from one Gift Card to another Gift Card or any other prepaid card instrument.
There are no charges levied by the Issuer (Euronet India Pvt. Ltd.) of Prezzy Gift Cards on the usage to purchase of items or services at any RuPay enabled merchant establishment. Issuer do not hold the responsibility if any merchant levies a surcharge on card transaction. Please refer Prezzy Card Terms and Conditions for more details.
You can see details of any previous transaction on Prezzy’s “Customer” Self-Service Portal at www.prezzycard.co.in. Please go to the “Card Transaction” tab and select the relevant date range.
As per RBI regulations, Prezzy Gift Card is a one-time load instrument with maximum limit of 10,000 on one card
You can only transact up to the balance available on the Gift Card.
No, there is no daily limit on the number of purchases or transactions you can make using the Gift Card. You can only transact up to the available balance on Gift Card.
You can take the following steps to prevent unauthorized use of the Gift Card:
- Log into Prezzy’s Customer Service Portal with your registered mobile number.
- Make a separate note of your card number and Customer care number for emergency use.
- As added security, you will be asked to use both your Personal identification Number (PIN) and One Time Password (OTP) while making payments at merchant outlets.
- Do not share payment credentials (such as card details, CVV, expiry date and month, PIN or OTP) with anyone – even if the person claims to be a Prezzy Employee.
- Do not click/open any link received via SMS or e-mail claiming to be Prezzy Gift Card link.
If you suspect that your card details are compromised log into the “Customer” Self-Service Portal or call our Customer Care Number and hot list the card immediately.
You can log into the Customer Self-Service Portal and update your mobile number, provided you still have access to the mobile number originally registered (to receive the OTP).
If you no longer have access to your old registered mobile number, you can contact us via email or call our Customer Helpdesk Number to request such change (subject to cardholder verification).
Please visit www.prezzycard.co.in for the latest Prezzy Card Terms and Conditions.
Most Important & Frequent Queries
The Prezzy Reloadable Card is issued by Euronet Services India Private Limited and supported by Rupay. It can be used at all merchant establishments accepting Rupay cards.
For security reasons, a four-digit secret personal identification number (PIN) is required to be generated to use the Prezzy Reloadable Card at POS merchants.
PIN errors usually occur when the incorrect PIN type is used.
- Use Card PIN for POS/ATM transactions only as 2FA.
- Use IPIN for online purchases transaction only as 2FA.
For all online payments, either use IPIN or OTP (as the dynamic 2FA PIN - second-factor authentication) may be required as per selection of authentication mode.
Your Prezzy Card uses two different types of static PINs for 2FA depending on the transaction type:
- Card PIN – Use for in-store POS transactions and ATM withdrawals.
- IPIN – Use for online/E-commerce transactions.
Using the correct PIN ensures your transaction is processed successfully.
Funds can only be added to Prezzy Reloadable Card by the buyer or purchaser entity, which means your corporate, programme manager or co-brand partner only.
- You can check the balance available on the card through the Customer Self-Service Portal, accessible at www.prezzycard. co.in.
- Alternatively, drop us an email at help@prezzycard.co.in or call us on 1800 209 3991.
- Every debit SMS alert on SMS or email will also include details of the remaining balance available on the card.
As per RBI regulations, ATM withdrawals are allowed only on Full KYC cards. Once Full KYC is completed, your card can be used for ATM withdrawals within specified limits as per regulations.
For information on charges, please refer to the respective Most Important Terms and Conditions (MITCs) for such cards.
- You can access the customer self-service portal at www.prezzycard.co.in.
- For any support, you can email us at help@prezzycard. co.in or call us on 1800 209 3991(available between 9 am to 6 pm on business working days i.e. Monday to Friday only.), and for any escalation or complaint, you can email us at grievance@euronetprepaid.com . You may refer to the Customer Grievance section on the Prezzy website for further details.
If your registered mobile phone (to which the card is linked) is lost or stolen, please immediately log into the Customer Self-Service Portal at www.prezzycard.co.in or email us at help@prezzycard.co.in or call us on 1800 209 3991 to hot list or block the card.
You can log into the Customer Service portal and update your mobile number, provided you still have access to the mobile number originally registered (to receive the OTP).
If you no longer have access to your old registered mobile number, you can contact us via email on help@prezzycard. co.in or call us on 1800 209 3991 to request such a change (subject to cardholder verification).
There are 2 ways to block your card:
- You may email us at help@prezzycard.co.in or call us on 1800 209 3991.
- You can log in to the Customer Self Service Portal at https://enppi.prezzycard.co.in/ppicustomer/#/card- status-update and block your card right away. To block the cards from the customer portal, please follow the below steps:
- Click on the card status icon. Change the status to “Permanent/Temporary Block” and mention the reason for blocking your card.
- Please note that after the permanent blocking of the card, the same card cannot be re-activated.
- Your balance would be stored safely and subject to applicable laws and/or terms and conditions, transferred to your newly issued card after a customer request. Applicable card replacement charges may apply.
- please visit www.prezzycard.co.in and login to the Customer portal using your registered mobile number and OTP.
- On the Homepage, Click on ‘Card Status’ tab.
- The Card Status will show as ‘Temporarily Blocked’
- You can change the status of your card from
- Temporary Block to Active; OR
- Temporary Block to Permanent Block
- Please note that once the card is permanently blocked, you cannot unblock the same.
You can make a request by contacting the Customer Care on 1800 209 3991 or email us at help@prezzycard.co.in for a replacement card. A new card will be issued if the available balance on the card is more than the charge for replacement.
General Queries
The Prezzy Reloadable Card is a prepaid payment instrument or PPI issued by Euronet Services India Private Limited (Euronet) pursuant to Reserve Bank of India (RBI) regulations and can be used for paying online, in stores, etc. It is a Reloadable card and can be used to make transactions at POS, ECOM, and ATMs (for Full KYC cards only).
Benefits of the Prezzy Reloadable Card are as follows:
- Safer than cash: If you lose your card or it gets stolen, you can block it online if needed. Once the card is blocked, no further payment can be made using your card till it is unblocked.
- Budgeting made easy: Track your spending easily online and control your expenses.
- Always know your balance. Check online or get an SMS alert after every transaction.
- Shop anywhere: Use it at any POS, ATM (for full KYC only), or ECOM merchant in India accepting such cards.
Currently, Prezzy Reloadable Cards are available through the relevant programme manager or co-brand arrangements only. If you are a corporate entity or a distributor, you can drop us your inquiry by writing to us at enquiry@prezzycard. co.in
As Per the RBI regulations:
- The maximum limit on a Small PPIs during any month shall not exceed ` 10,000, and the total amount loaded during the financial year shall not exceed ` 1,20,000.
- For a Full KYC PPIs, the outstanding amount shall not exceed Rs. 2,00,000 at any point in time. Separate individual limits may be set for each card subject to risk profile of the customer/programme manager.
Maximum limits are subject to applicable law and terms and conditions, and the KYC status and category of the Prezzy Reloadable Card.
A. Small PPIs:
Following limits are applicable per the extant RBI regulations:
- Maximum amount that can be debited per month = ` 10,000/-
- Maximum amount outstanding = ` 10,000/-
- Maximum Reloadable Amount per month = `
10,000/- - Maximum Reloadable Amount per financial
year = ` 1,20,000/-
The above limits are subject to change in regulations and specific limits which may approved by Euronet.
B. Full KYC PPIs:
Following limits are applicable per the extant RBI regulations:
- Maximum Amount Outstanding = ` 2,00,000/-
- Fund Transfer Limits:
- To ‘Pre-registered Beneficiaries’ up to ` 2,00,000/- per month.
- Funds Transfer in other cases is maximum ` 10,000/- per month.
- Cash withdrawal permitted up to a maximum limit of ` 2,000/- per transaction within an overall monthly limit of
- ` 10,000/- per PPI across all channels (agents, ATMs, PoS devices, etc.)
The above limits are subject to change in regulations, available balance in the PPI and specific limits which may approved by Euronet. Lower limits may be set by Euronet (or the programme manager, Corporate or Brand Partner).
Yes, the daily allowed transactions is 50/day (maximum limit) You may choose to set daily transactions count as per your convenience from the Customer service portal on the Prezzy website. You can only transact up to the available balance on your card.
No, Prezzy Reloadable Card does not impact your credit score as they are not a form of credit. They simply allow you to spend the funds that have been loaded onto the card.
For information on charges, please refer to the respective Most Important Terms and Conditions (MITCs) for such cards.
You can see details of any previous transaction on your card by accessing the Customer Self- Service Portal at www.prezzycard.co.in. Please go to the “Card Transaction” tab and select the relevant date range.
You can take the following steps to prevent unauthorised use of the card:
- Log into the Customer Service Portal with your registered mobile.
- Make a separate note of your card number and customer care number for emergency use.
- As an added security measure, you will be asked to use both your personal identification number (PIN) and one-time password (OTP) while making payments at merchant outlets.
- Do not share payment credentials (such as card details, CVV, expiry date and month, PIN, or OTP) with anyone, even if the person claims to be a Euronet employee.
- Do not click or open any link received via SMS or e-mail claiming to be a Prezzy Reloadable Card link. If you suspect that your card details are compromised, log into the customer self- service portal or drop us an email at help@ prezzycard.co.in or call us on 1800 209 3991 to hotlist the card immediately.
Primarily there are 2 types of blocks that can be applied on the card:
- Temporary Block - Used for cases when the card is misplaced or blocked with an intention to unblock again when the card holders want.
- Permanent Block - Used for cases when the card is lost, fraudulent transactions are observed, or replacement of the card is requested.
- Note: Any blocking / un-blocking request can be managed via Customer Portal on Prezzy website www.prezzycard.co.in
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Email us for customer enquiries
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Pay us a visit at
Euronet Services India Private Limited i-Think Techno Campus, Thane.
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